Rhode Island Security Guard Practice Exam 2025 - Free Security Guard Practice Questions and Study Guide

Using de-escalation tactics to calm the situation is the most appropriate action when dealing with an aggressive individual. De-escalation strategies involve techniques aimed at reducing tension and preventing the situation from worsening. These might include speaking in a calm voice, maintaining non-threatening body language, actively listening, and validating the individual’s feelings.

By employing such techniques, you create an opportunity for open communication, which can help to diffuse anger and aggressiveness. This approach not only focuses on safety for both the individual and yourself but also shows a commitment to resolving the conflict without further confrontation.

In contrast, escalating the situation by arguing back would likely lead to an increase in aggression, making the situation more dangerous. Ignoring the behavior completely risks not addressing potential threats, allowing the individual to feel justified in their aggression. Screaming to get their attention can further aggravate the individual, increasing the risk of violence and chaos. Therefore, utilizing de-escalation tactics is clearly the most effective and responsible approach.